These Terms & Conditions govern the use of the Family Brunch Dubai website and the purchase of bookings, tickets and services through the website.
Bash Events Group LLC maintains the https://www.familybrunchdubai.com/ Website (the “Site”).
By accessing or using the Site, or by making a booking or payment through the Site, you agree to these Terms & Conditions.
1. COMPANY AND GOVERNING LAW
The United Arab Emirates is our country of domicile and the governing law shall be the applicable laws of the United Arab Emirates.
Any purchase, dispute or claim arising out of or in connection with this website shall be governed by and construed in accordance with the laws of the United Arab Emirates.
2. BOOKINGS
All bookings are subject to availability.
Customers are responsible for providing accurate information when making a booking, including their name, contact details and number of guests.
Once payment has been successfully completed, the booking is considered confirmed, subject to these Terms & Conditions.
Customers should carefully check all booking details before completing payment.
3. PAYMENT
Visa or MasterCard debit and credit cards in AED will be accepted for payment.
Payments made through the website may be processed securely by our third-party payment gateway/payment service provider.
The displayed price and currency at the checkout page will be the same price and currency printed on the Transaction Receipt, and the amount charged to the card will be shown in the cardholder’s card currency.
We do not store complete credit or debit card details on our own website servers.
4. PAYMENT CONFIRMATION
Once payment has been successfully completed, the confirmation notice will be sent to the customer via email to the email address provided during the booking process within 24 hours of receipt of payment.
Customers should check their spam or junk email folder if the confirmation is not received.
If a customer does not receive their payment or booking confirmation within 24 hours, they should contact Family Brunch Dubai using the contact details provided on the website.
5. CANCELLATION POLICY
All deposits for bookings made through Family Brunch Dubai are non-refundable, non-transferable and non-cancellable once payment has been made.
Customers are therefore advised to check their booking details carefully before completing payment.
Customers who are unable to attend their booked event are not entitled to a refund or transfer of their deposit.
Any cancellation request should be submitted to Family Brunch Dubai using the contact details provided on the website.
6. REFUND POLICY
All deposits and payments made for bookings through Family Brunch Dubai are non-refundable once payment has been made.
Refunds will only be considered where Family Brunch Dubai is unable to provide the event or service purchased, where a duplicate or erroneous payment has been made, or where a refund is required by applicable law.
Where a refund is approved, refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days depending on the issuing bank of the credit card.
Family Brunch Dubai is not responsible for any additional delay caused by the customer’s bank, card issuer or payment service provider.
7. EVENT CHANGES OR CANCELLATION BY FAMILY BRUNCH DUBAI
Family Brunch Dubai reserves the right to make reasonable changes to event details where necessary, including the venue, date, time, entertainment, menu, seating arrangements or other event details.
If Family Brunch Dubai cancels an event and is unable to provide a suitable alternative arrangement, customers will be informed using the contact details provided at the time of booking.
Where a refund is applicable, it will be processed in accordance with the Refund Policy above.
8. PHOTOGRAPHY AND VIDEOGRAPHY
Photographers and videographers may be present at Family Brunch Dubai events to create promotional and marketing content.
By attending the event, customers acknowledge and agree that photographs and video footage may be taken at the event and may be used for promotional and marketing purposes by Family Brunch Dubai.
Customers who do not wish to be photographed or filmed should notify Family Brunch Dubai staff at the event.
9. CHILDREN AND GUEST NUMBERS
A minimum of one paying adult must accompany a maximum of three children or infants, unless otherwise stated for a specific event.
All guests present at the event are chargeable due to seating allocation and venue capacity.
Customers are responsible for ensuring that the number of guests stated on their booking is accurate.
10. MINORS USING THE WEBSITE
Customers using the website who are minors or under the age of 18 shall not register as a User of the website and shall not transact on or use the website.
Bookings involving children or minors must be made by a parent, guardian or other authorised adult.
11. SANCTIONS
We will not trade with or provide any services to OFAC-sanctioned countries or persons subject to applicable sanctions, to the extent required by applicable laws and regulations.
12. TRANSACTION RECORDS
Cardholders must retain a copy of transaction records and the website policies and rules.
Customers should retain their booking confirmation, payment confirmation and Transaction Receipt for their records.
13. ACCOUNT CONFIDENTIALITY
Users are responsible for maintaining the confidentiality of their account information and password, where applicable.
Customers are responsible for all activity carried out through their account.
14. CUSTOMER RESPONSIBILITIES
Customers are responsible for providing accurate booking information and for complying with the rules and requirements of the relevant event and venue.
Family Brunch Dubai reserves the right to refuse entry or remove a customer from an event where their behaviour is inappropriate, disruptive, threatening, abusive or otherwise unacceptable, subject to applicable law.
15. WEBSITE USE
Customers must not use the website for any unlawful purpose or attempt to interfere with, damage or gain unauthorised access to the website or its systems.
We reserve the right to restrict access to the website where we reasonably believe that these Terms & Conditions have been breached.
16. THIRD-PARTY SERVICES
Our website may contain links to third-party websites or services.
We are not responsible for the content, availability, security or policies of third-party websites.
Payment processing may be carried out by a third-party payment service provider and may be subject to that provider’s own terms and policies.
17. WEBSITE INFORMATION
We make reasonable efforts to ensure that information displayed on the website is accurate and up to date.
Event information, menus, prices, venues, entertainment and other details may change from time to time.
We reserve the right to correct errors and make reasonable changes to website information where necessary.
18. FORCE MAJEURE
Family Brunch Dubai shall not be responsible for failure or delay in providing services where this results from circumstances beyond our reasonable control, including natural disasters, government restrictions, war, civil unrest, terrorism, public health emergencies, venue closure, transportation disruption or other circumstances that make an event impossible or impractical to operate.
Where reasonably possible, customers will be informed of significant changes or cancellations.
19. PRIVACY
Personal information provided through the website will be handled in accordance with our Privacy Policy.
Our Privacy Policy explains how we collect, use, process and protect personal information.
20. CHANGES TO THESE TERMS & CONDITIONS
These Terms & Conditions may be changed or updated from time to time to reflect changes in our services, business practices or applicable legal and regulatory requirements.
Any updated Terms & Conditions will be published on this website and will become effective from the date of publication.
Customers are encouraged to review these Terms & Conditions regularly.
21. CONTACT INFORMATION
For questions regarding bookings, payments, cancellations or refunds, please contact us:
Bash Events Group LLC
Sharjah Media City, UAE
Telephone: +971 50 836 1513
Email: reservations@familybrunchdubai.com
Website: https://www.familybrunchdubai.com/
At Family Brunch Dubai, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://www.familybrunchdubai.com, make a booking, contact us, or use our services.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following information when you interact with our website:
Personal Information
Full Name
Email Address
Phone Number
Booking details
Number of guests (adults and children)
Special requests or additional information you voluntarily provide
Payment Information
Payments made through our website are processed securely by trusted third-party payment providers.
All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties.
Family Brunch Dubai will not pass any debit/credit card details to third parties.
We do not store your complete credit or debit card information on our servers.
Automatically Collected Information
When you visit our website, we may automatically collect certain technical information, including:
IP Address
Browser type
Device information
Pages visited
Date and time of access
Website usage statistics
Cookie information
2. How We Use Your Information
We use the information we collect to:
Process and manage bookings
Respond to enquiries and customer support requests
Send booking confirmations and service-related communications
Improve our website and customer experience
Maintain website security
Comply with applicable legal and regulatory obligations
Send promotional communications where you have provided consent
3. Data Security
Family Brunch Dubai takes appropriate steps to ensure data privacy and security through various hardware, software, and administrative security measures designed to protect your personal information.
However, while we strive to protect your information, https://www.familybrunchdubai.com cannot guarantee the security of any information disclosed online, and users provide information at their own risk.
4. Sharing of Information
We respect your privacy and do not sell or rent your personal information.
Your information may be shared only where necessary with trusted service providers who assist in operating our business, such as payment processors, website hosting providers, and communication service providers. These providers are required to protect your information and use it only for the purposes for which it was provided.
5. Third-Party Websites
Our website may contain links to external websites operated by third parties.
https://www.familybrunchdubai.com is not responsible for the privacy policies or practices of websites to which it links. If you provide any information to such third parties, different rules regarding the collection and use of your personal information may apply. We encourage you to review the privacy policies of those websites before providing any personal information.
6. Cookies
Our website uses cookies and similar technologies to improve your browsing experience and enhance the functionality of our website.
Cookies may be used to:
Remember your preferences
Improve website performance
Analyse website traffic
Enhance user experience
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of our website.
For more information, please refer to our Cookie Policy.
7. Data Retention
We retain personal information only for as long as necessary to:
Provide our services
Process bookings
Comply with legal obligations
Resolve disputes
Enforce our agreements
When information is no longer required, it is securely deleted or anonymised where appropriate.
8. Your Rights
Subject to applicable laws, you may have the right to:
Access your personal information
Request correction of inaccurate information
Request deletion of your personal information where legally permitted
Withdraw consent for marketing communications
Request information regarding how your data is processed
To exercise any of these rights, please contact us using the details below.
9. Additional Information
- ‘‘All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties’’https://www.familybrunchdubai.com’ will not pass any debit/credit card details to third parties’’
- https://www.familybrunchdubai.com’ takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However https://www.familybrunchdubai.com (website) cannot guarantee the security of any information that is disclosed online’’
- https://www.familybrunchdubai.com is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.’’
10. Contact Information
Contact No: +971 50 8361513
Email: reservations@family
Company Name: brunchdubai.com
Address: Bash Events Group LLC
P.O. Box 839
Sharjah Media City, UAE
11. Changes to this Privacy Policy
The Website Policies and Terms & Conditions may be changed or updated occasionally to meet applicable legal requirements and business standards.
Customers are encouraged to review this Privacy Policy and our Terms & Conditions regularly to stay informed of any updates. Any modifications will become effective on the date they are published on this website.
